Privacy Policy

Introduction

Media Crew Group Ltd. ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains our practices regarding the collection, use, storage, and processing of personal data that we collect from you or that you provide to us.

1. Data Controller

The data controller responsible for your personal data is:

• Media Crew Group Ltd.
• 75 Aleksandar Stamboliyski Str., 2140 Botevgrad town, Botevgrad Municipality Sofia Region, Bulgaria
• info@mediacrewgroup.co
• +359882549390
• 206296540

2. Information We Collect

a. Personal Data We Collect

We may collect and process the following personal data about you:

• Name
• Email
• Postal address
• Telephone number
• Payment details
• IP address
• Information provided through our contact forms
• Any other information you provide directly to us

b. Purpose of Data Collection

We collect your personal data for the following purposes:

• To provide and manage our services
• To communicate with you, including responding to your inquiries
• To process transactions and fulfil our contractual obligations
• To personalise and improve your experience on our website
• To send marketing communications, where permitted by law
• To comply with legal obligations

c. How We Collect Personal Data

We collect personal data in the following ways:

• Directly from you when you fill in forms on our site or communicate with us
• Automatically through your use of our website, via cookies and similar technologies (please see our Cookie Policy)

3. Storage And International Data Transfers

a. Data Storage Practices

For the purposes of hosting and maintenance, data may be transferred to, and stored at, a destination outside the EEA. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

b. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access or disclosure, alteration, and destruction.

4. Data Processing

a. Basis for Processing

We process your personal data because it is necessary to fulfil our services to you or to comply with legal obligations.

b. Access to Data

Only trusted personnel who require access to the data to fulfil service obligations will have access to your personal data. If necessary for service delivery, third-party service providers may receive access to your personal data. These third-party providers will be subject to the same data privacy practices as our company.

5. Your Rights

Under GDPR, you have the following rights concerning your personal data:

• The Right of Access: You have the right to request copies of your personal data
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
• The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions
• The Right to Object: You have the right to object to our processing of your personal data, under certain conditions
• The Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please address any inquiries to our data protection officer:

• Media Crew Group Ltd.
• 75 Aleksandar Stamboliyski Str., 2140 Botevgrad town, Botevgrad Municipality Sofia Region, Bulgaria
• info@mediacrewgroup.co
• +359882549390
• 206296540

6. Third-Party Services And Processors

To facilitate our services, we may engage third-party processors. These processors are carefully vetted to ensure they adhere to strict data privacy guidelines. We require that any third-party processors maintain the confidentiality and security of your personal data and are subject to the same data privacy practices as our own. These third parties include, but are not limited to:

• Payment processors
• Cloud service providers
• Marketing and analytics tools providers

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)

8. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• Company Name: Media Crew Group Ltd.
• Address: 75 Aleksandar Stamboliyski Str., 2140 Botevgrad town, Botevgrad Municipality Sofia Region, Bulgaria
• Email: info@mediacrewgroup.co
• Phone Number: +359882549390
• Registration Number: 206296540

10. Escalating Issues And Online Dispute Resolution

If you have any complaints regarding our compliance with this Privacy Policy, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding our use and disclosure of personal data in accordance with this Privacy Policy.

For EU citizens, if you’re dissatisfied with our response, you have the right to escalate your complaint to a supervisory authority within your jurisdiction or use the Online Dispute Resolution (ODR) tool provided by the European Commission. You can access the ODR platform here.

Thank you for taking the time to read our Privacy Policy. Your privacy is of paramount importance to us, and we are committed to safeguarding your personal information while providing the best possible service.